FAQ

Our customer service team is available Monday to Friday from 10:00 to 12:00 and from 14:00 to 16:00.

You can contact us by email at info@veda.ch or by phone on 041 820 55 44.

We are sorry if a damaged parcel was delivered to you.

Was an item damaged?

Please contact our customer service. We will refund the amount of the damaged product or, if you wish, replace it.

When paying on account, the invoice is payable within 30 days of receipt of the order.

The invoice is not in the parcel?

Feel free to contact our customer service to request an invoice by email or by post.

How to pay your invoice

QR payment slip

We enclose the QR payment slip with the parcel, which you can use for your payment. It is already pre-filled with the payment reference number.

Our bank details for payments

Beneficiary: AyurVeda AG, Chrummweid 1, 6026 Rain

Account number: 01-7113-3

Bank: Raiffeisenbank Rothenburg, 6023 Rothenburg

IBAN: CH12 3080 8004 7936 6347 1

You can pay easily and securely with your credit card. We accept MasterCard and Visa.

Your credit card is only charged when your order is shipped.

Refunds for credit card payments

If you have a complaint about a product we delivered that you have already paid for by credit card, the value of the goods will be credited back to the card originally charged. To do so, please contact our customer service.

We are sorry that your preferred payment method is not available. Here are some possible reasons.

We are happy to offer you many payment methods to make your order as convenient as possible. That is why, for every order, we check how secure this is for us, but also for you.

Possible reasons why your preferred payment method is not available:

• You still have unpaid invoices with us. This means that your credit limit for the «invoice» payment method has been reached. If you have already paid them, please contact our customer service.
• Like other platforms and shops, we use external help to assess your creditworthiness. In some cases, this data may mean that you cannot order on account.

We reserve the right not to offer certain payment methods for certain orders.

What you can do if your payment method is not available:

• Check whether you still have unpaid invoices with us and settle them.
• Thank you for your understanding: our customer service cannot activate a payment method for you that was not offered to you.
• After checking open items and creditworthiness, your payment method may become available again.

If you choose PostFinance as your payment method, you will be redirected directly to the PostFinance website.

You can make the payment there and will then be redirected back to our website after confirmation. The amount is debited directly from your postal account and we do our best to ship your order as quickly as possible.

On veda.ch you can choose between the following delivery options:

• Standard shipping: B-Economy shipping starts at CHF 8.50 and is dispatched within 1 to 2 working days.
• Express shipping: A-Priority shipping starts at CHF 10.50 and is dispatched on the day of the order.
• From CHF 60, delivery is free for end customers.
• We deliver in Switzerland and Liechtenstein.