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Service

Help & customer service

Answers about orders, delivery and trade customers. You can reach us personally on 041 820 55 44, Mon–Fri 10–12 / 14–16.

How do I order?

  1. Add the products you want to the cart in the shop.
  2. Open the cart and click «Checkout».
  3. Enter your delivery and billing address or log in to your customer account.
  4. Choose the payment method and confirm the order. You will receive a confirmation by email.

Prefer personal contact? You can also order by phone on 041 820 55 44 or by email at info@veda.ch.

Delivery & delivery times

We deliver in Switzerland and Liechtenstein, normally by B-Post; A-Post is possible for a surcharge. From CHF 60, delivery is free for private customers. All details under Shipping & payment.

Where is my parcel?

If your shipment has not arrived after a few working days, contact our customer service with your order number. We will check the status with Swiss Post. You can also see your orders in your customer account.

Returns

You can return unopened goods within 14 days of receipt. Opened foods, food supplements and cosmetics cannot be returned for hygiene and health reasons. The exact conditions can be found in our GTC.

Trade customers

Are you a therapist, doctor, pharmacy or specialist shop? As a registered professional, you benefit from net prices, purchase on account and personal support. Find out more and apply for an account.

Other questions

You will find many answers in our FAQ. Or write to us via the contact form.